Leadership

Our leadership team is dedicated to accelerating change and innovation for our clients, partners and communities.

Chameli Naraine

President and Chief Executive Officer

Chameli Naraine

President and Chief Executive Officer

As CEO, I try to “walk the talk.” That’s an old-fashioned phrase, but it works. Our vision and strategy are clear. To make those things real as a leader, you personally have to get out and do your best to create the circumstances and build the culture that will make that vision possible. Important to me is meeting with all of our employees across the country on a frequent basis. In these meetings, we talk about strategy, business results, international events and what’s happening in Canada. We also talk about real-life matters, such as local and global issues important to them. It's not only about communicating direction and results – it’s also about listening and learning. Our unique strengths are collaboration and innovation. With global factors considered and measured risk managed, practical business plans are developed based on a good understanding of business needs. We bring solutions to create business value for our clients, enabling them to win in the marketplace.

Chameli Naraine

President and Chief Executive Officer

Chameli Naraine

President and Chief Executive Officer

Craig Menzies

Senior Vice President, Client Service Delivery & Operations

Craig Menzies

Senior Vice President, Client Service Delivery & Operations

I’m responsible for operations and the delivery of client services in our organization through a network of 8 delivery centres across Canada, as well as strengthening partnerships with clients. The work I oversee enables clients to be more cost-effective and enhances their interactions with their customers. That’s a significant responsibility for Symcor, and for my team. A large part of what I do is making sure our internal teams are supported, challenged and excited to be part of Symcor’s innovative and performance-driven culture. We’ve built our business practices on highly engineered processes, but consistently delivering service excellence comes down to people. To deliver services effectively to our clients, it’s my job to understand their needs and bring together a team that can meet those needs. In our business and industry, people have to care about what they do; they have to understand their roles and responsibilities and strive to exceed our clients’ expectations every day. And I’m proud to say that, throughout my career at Symcor, our people always rise to the challenge.

Paul MacDonald

Senior Vice President and Chief Information Officer

Paul MacDonald

Senior Vice President and Chief Information Officer

As Chief Information Officer (CIO), I’m responsible for all of our technology-related functions here at Symcor – everything from Enterprise Architecture, to development, to IT infrastructure – while also ensuring our Enterprise Program Office keeps our project investments aligned with both our corporate strategy and our clients’ needs. Symcor looks at the CIO role a bit differently. Obviously, I’m responsible for ensuring that our IT infrastructure is robust and up-to-date, and that we have the right systems in place to serve our clients. That’s one side of the equation. The other is more focused on leveraging our technology capabilities and working with our business leaders and product teams to identify opportunities for growing the business with new technology-based products and services that anticipate client needs or open the door to new markets.

Dee Dee Milner

Senior Vice President and Chief Human Resources Officer

Dee Dee Milner

Senior Vice President and Chief Human Resources Officer

As the leader for the human resources (HR) team at Symcor, my team provides support to our business partners, so that they can effectively develop, engage and reward our employees. I came to HR from an operations background and although not the typical route, it taught me to ask: “what is the business result we are trying to achieve and how can we get this done – together?” That’s been enormously helpful at Symcor, a company that focuses both on people and business results. Symcor’s people are our core strength. That’s something many companies say, but through my career I’ve never seen the kind of dedication I see with our employees here. Reinforcing the culture that produces that kind of dedication is a real priority. Increasingly, one of the ways we’re doing that is through Corporate Social Responsibility (CSR). Over the last few years, I’ve worked with our CEO on implementing a CSR program that is company supported, but driven by the grass roots – our employees – and our progress and response has been incredible.

Sherrie Ross

Senior Vice President and Chief Financial Officer

Sherrie Ross

Senior Vice President and Chief Financial Officer

My title is Chief Financial Officer, and that covers a lot of ground. I am responsible for finance, internal audit and procurement, as well as enterprise real estate, risk management and business continuity management. As a member of the senior executive team, I contribute to setting the company’s strategic direction and ensuring that we incorporate that direction into everything we do. This wide range of responsibilities provides a holistic perspective to better understand the impact that one area can have throughout the organization. Such a perspective contributes to aligning key priorities whether engaging in financial planning, evaluating performance and risk or enhancing a business continuity program. Having been at Symcor over 10 years gives me a solid foundation when it comes to understanding our company’s dynamics – what we do, the changes we have gone through and where we have the ability to go.

Donna Kinoshita

Senior Vice President and Chief Strategy Officer

Donna Kinoshita

Senior Vice President and Chief Strategy Officer

Having spent a large portion of my career within the financial industry, focusing on technology solutions, Symcor is known as a highly trusted brand, and is recognized for providing secure, high-performing, client focused services. I am excited to be part of the Symcor team with the opportunity to drive growth for our company and value-added solutions for our customers. As the Chief Strategy Officer, my responsibility is to ensure the execution of the company strategy and that it supports the overall strategic direction of our customers. This also includes overseeing our integrated sales and marketing strategy to support market expansion and developing products and solutions that leverage our core value proposition. Working collaboratively across the organization, we provide scaled, evolutionary solutions that enable our customers to more efficiently continue their journey towards “digital transformation."

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