Customer Communications Solutions
A suite of end-to-end customer communication solutions to accelerate the digital transformation journey.
Get in touch
Canada’s largest customer communications manager
Improve customer experience and deliver more effective solutions
Optimize productivity & reduce time to market
Meet security, risk, compliance and accessibility standards
Packaged Solutions
Let Symcor help you accelerate loan-processing times and capture the right data to invoke straight-through processing.
- Accelerate response times and increase customer satisfaction
- Reduce error and operational costs
- Greater oversight and control over the process
We utilize intelligent automation to accelerate processing time, enable cost efficiencies and minimize errors.
- Accelerate processing of incoming communication
- Minimize errors related to manual tasks
- Reduce processing costs
- Deliver better customer experiences
- Improve market competitiveness
Centralize, standardize, and automate the handling of returned mail to maintain your customer relations.
- Quick recovery from communication breakdowns
- Reduced operational costs
- Deliver time-sensitive communications at speed
- Reduced revenue delays
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Digital Lending Solutions
Let Symcor help you accelerate loan-processing times and capture the right data to invoke straight-through processing.
Watch video- Accelerate response times and increase customer satisfaction
- Reduce error and operational costs
- Greater oversight and control over the process
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Digital Mailroom Solutions
We utilize intelligent automation to accelerate processing time, enable cost efficiencies and minimize errors.
Watch video- Accelerate processing of incoming communication
- Minimize errors related to manual tasks
- Reduce processing costs
- Deliver better customer experiences
- Improve market competitiveness
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Return Mail Services
Centralize, standardize, and automate the handling of returned mail to maintain your customer relations.
Watch video- Quick recovery from communication breakdowns
- Reduced operational costs
- Deliver time-sensitive communications at speed
- Reduced revenue delays
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Express+
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Accessibility
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Customize Your Solution With our Available Services
- Data Processing
- Composition & Content Management
- Delivery Channels
- Digital Storage & Presentment
- Data Extraction Services
Ingest multiple data streams and produce normalized data to support variety of outgoing data formats
- Capability to accept data from multiple sources and various formats
- Reduce upstream changes to legacy data systems
- Reuse existing legacy core system data to avoid costly upstream changes
Create dynamic and engaging customer communications suitable for all delivery channels
- Single platform to meet accessibility standards
- Integrated platform enables consistent customer experience throughout digital and print channels
- Enable non-technical users to manage their content across all channels
Deliver against constantly changing content preferences with an omni-channel customer experience
- Digital: AFP, PDF, XML, HTML, email & sms notifications
Accessibility : PDF/UA, eText, Audio
- Print: black & white, full colour
Accessibility (large print & braille)
- Symcor's five Canadian regional state of the art facilities allows for optimized delivery time
Lower total cost of ownership through consolidation of vendor platforms for the delivery and storage of all digital content
- Improved customer experience with enhanced platform availability: 99.999%
- Secure, Canadian based archives for 7 years or more with configurable expiry and purge
- National scale and robust business continuity management across multiple servers & sites
Data Extraction Service can help save time, reduce errors, collect and collate necessary information from a large number of documents or cheques.
- Reduce manual work and processing time
- Reduce data extraction errors
- Equip AML platforms with quality data to aid each FI achieve compliance
- Spare employees from having to manually collect and collate necessary information from a large number of documents or cheques
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Data Processing
Ingest multiple data streams and produce normalized data to support variety of outgoing data formats
Request a Demo- Capability to accept data from multiple sources and various formats
- Reduce upstream changes to legacy data systems
- Reuse existing legacy core system data to avoid costly upstream changes
-
Composition & Content Management
Create dynamic and engaging customer communications suitable for all delivery channels
Request a Demo- Single platform to meet accessibility standards
- Integrated platform enables consistent customer experience throughout digital and print channels
- Enable non-technical users to manage their content across all channels
-
Delivery Channels
Deliver against constantly changing content preferences with an omni-channel customer experience
Request a Demo- Digital: AFP, PDF, XML, HTML, email & sms notifications
Accessibility : PDF/UA, eText, Audio
- Print: black & white, full colour
Accessibility (large print & braille)
- Symcor's five Canadian regional state of the art facilities allows for optimized delivery time
-
Digital Storage & Presentment
Lower total cost of ownership through consolidation of vendor platforms for the delivery and storage of all digital content
Request a Demo- Improved customer experience with enhanced platform availability: 99.999%
- Secure, Canadian based archives for 7 years or more with configurable expiry and purge
- National scale and robust business continuity management across multiple servers & sites
-
Data Extraction Services
Data Extraction Service can help save time, reduce errors, collect and collate necessary information from a large number of documents or cheques.
Get in touch- Reduce manual work and processing time
- Reduce data extraction errors
- Equip AML platforms with quality data to aid each FI achieve compliance
- Spare employees from having to manually collect and collate necessary information from a large number of documents or cheques
We have been transforming industries for 20 years +
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40%of communications printed in Canada
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550 millionpieces of mail delivered annually
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400 million +electronic documents loaded annually
"The dialogue between our organization and Symcor had been very open and transparent. They know our business and provide their expertise in a timely and targeted manner."
Fueled by new technologies, see how we are helping move the industry forward.
