THE CHALLENGE

Following a major acquisition, a leading Canadian enterprise faced a significant challenge: integrating the acquired organization’s operations and technology within a constrained nine-month timeline. The transfer excluded IT assets and operational sites, requiring the client to navigate over 90 complex change requests. The integration also required the seamless incorporation of new business functions across IT and operational domains with the full cutover from one organization to the other being completed within a single long weekend.

The client needed a trusted partner capable of delivering operational excellence, managing large-scale transformations, and maintaining unwavering customer confidence. Symcor stepped in to meet the challenge with clarity, precision, and proactive support.

OUR APPROACH

Symcor implemented a centralized program management framework, ensuring all transitions were streamlined, dependencies managed, and stakeholders aligned. By blending waterfall and agile methodologies, Symcor created a structured yet adaptable roadmap to achieve success.

1. Comprehensive Business Review – Conducted an exhaustive analysis of the acquired organization’s products and services, delivering actionable insights for strategic planning and proactively flagging potential gaps before they arose.

2. Resource Optimization – Identified timeline discrepancies and efficiently reallocated resources to meet critical milestones.

3. On-Site & Remote Support – Delivered 24/7 on-site and remote support during the cutover weekend, ensuring flawless execution through hands-on expertise.

4. Data Privacy & Security Compliance – Embedded robust practices to meet regulatory requirements, updating payment gateways and transit numbers to safeguard data privacy and operational security.

5. End-to-End Business Transformation – Minimized disruption by aligning processes and technology, including account mapping and transaction continuity measures that ensured customers could continue accessing their accounts and services without interruption.

6. Proactive Risk Management – Partnered closely with the client to address regulatory complexities, secure compliance, and mitigate risks through structured data security solutions.

KEY OUTCOMES

Symcor’s expertise in executing high-stakes transformations with precision and agility, combined with its commitment to rigorous compliance and operational excellence, ensured a successful integration that positioned the client for continued success.

• Seamless Integration: Delivered a flawless transition with zero defects and 100% SLA compliance, achieving all milestones within the nine-month timeline.

• Enhanced Agility: Integrated 800,000 accounts while managing evolving timelines, showcasing Symcor’s flexibility and commitment to quality.

• Cost Efficiency: Optimized resources and financial management to reduce costs without compromising on deliverables.

Accelerate Transformation with COR.PRO

Symcor’s COR.PRO delivers expert-led transformation services that embed directly into your projects — accelerating results, reducing risk, and unlocking the full value of Symcor’s platforms. Trusted by Canada’s top financial institutions, COR.PRO brings together business insight, delivery excellence, and deep technical integration to get you where you need to go — faster.

Learn how COR.PRO can power your next transformation.

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